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Kooter's Policies and Information:
Sales tax:
- Applies only to items delivered to a Kansas address.
- We are not authorized to collect taxes for any other states.
- We try to ship the next business day after processing your order.
- Delays getting your order on the way may be caused by a problem
validating your address; weather; emergencies; or occasional short term
closing of the store to accommodate holidays and leave time.
- Packages valued at $200 or more will require a signature for delivery.
- We will email you a shipping notice letting you know the shipping date and details.
Free Ground Shipping:
- Includes all US states, Territories, and Armed Forces postal addresses.
- Is usually by First Class Mail, United States Postal Service.
- Depending on weight and delivery zone, some packages may be sent
using Parcel Post class, or Priority Mail class, at no extra cost to
you.
- Packages over 10 pounds might be sent by FedEx Ground service, at no extra cost to you.
- Delivery time is usually within 4 to 9 calendar days after ordering.
Priority Mail Upgrade - $3.50 additional:
- Flat rate $3.50 Priority Mail upgrade applies to packages up to 10 pounds.
- Recommended for delivery addresses in AK, AL, territories, and armed forces
- Delivery time is most often within 5 calendar days after ordering, for the 48 States only.
FedEx Express - 48 States only - $18.00 additional:
- Flat rate applies to packages 5 pounds or less.
- Not available outside US 48 State area.
- Delivery time 2 or 3 business days following the shipping day
- for example an order placed on Monday would be shipped on Tuesday,
and delivered Thursday or Friday. But an order placed on Friday
would not ship until Monday, and be delivered on Wednesday or Thursday.
Privacy Policy:
- We do not acquire any customer information for any purpose beyond filling your order.
- We do not use or maintain mailing lists of any kind.
- We will not share your information with anyone, except when required by your credit card provider.
- Our web order transactions have been validated to be in compliance with industry standards.
- We do not maintain an electronic customer database. This means that after processing, the address and card information you entered on-line is deleted from our web server.
- Only paper records of your order are retained in our company files, and these are shredded and destroyed 12 months after shipping.
- Our web site uses only temporary cookies, which are generated only for the purpose of keeping track of items added to your shopping cart.
- These cookies will be deleted automatically by your web browser when you close it, or turn off your computer.
Satisfaction Guarantee:
- Within 30 days of receiving your order, you may return any item for a full refund to your credit card.
- We will provide you with a pre-paid return mail label, or if you
prefer, will credit your cost of return ground shipping by US mail,
UPS, or FedEx.
Last revision 03/25/2010 |